In an unprecedented event from the Korean electronics giant, Samsung has officially announced that they are doing a worldwide recall of the newest Galaxy Note7 handset. This followed the reports from around the globe about Note7 devices exploding while being charged as claimed by users. Due to these reports, Samsung immediately halted shipment of the phablet in their home country, then rumors started saying that Samsung was considering a recall as the next course of action. And here it is. Below is the official statement from Samsung regarding this matter.
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
"To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7."
"For customers who already have Galaxy Note7 devices, we will voluntarily replace their current devices with a new one over the coming weeks. We will provide further details on the process and timing of replacement as soon as possible."
"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."