How SmartBro People Handled My Request

Earlier today  was at one of the Smart Wireless Centers requesting to cancel my subscription to their Smartbro Wimax internet service due to not meeting the promised speed. The connection is consistently slow that I can't play a YouTube video without multiple buffers, I don't know if it's the location of my service or it is a network issue or maybe something else.
It took me more than an hour to get my turn to talk to one of their representatives which  understand because of so many people at the center inquiring about their existing account, how to get a new service and some other stuff that has to do with Smart services including cellphone accounts. We know that Smart is one of the leading wireless phone and internet service providers in the Philippines so it is not surprising to see a lot of people making transactions with them on a daily basis.

So I was talking to them and asking how are we going to completely cancel the subscription, I was asked if the contract has expired I said "no" then I went ahead and said I would like to cancel because I was not getting what I was promised to get in terms of speed or it's too slow for what I am paying for every month. The guy (Smart Agent) told me right away that they could not cancel my service without any technical issues reported to them. Sad to say he did not bother to ask me if it has been reported or see my account history, so I told him I have been reporting the same issue since September of 2011 and in January 2012 I lost my signal for 5 days until the modem was replaced. I was contacting them for that five days of no connection and all they told me was to keep on monitoring my connection within the next 24 hours, five times for five days I was told the same instruction until I decided to go to their wireless center and they just replaced the modem, that was a fixed. After explaining he was just staring at me(maybe waiting for some things that I would like to say) then I said "what if I just want to cancel my account and not continue with it anymore?" He replied "It's ok but you have to pay first the early termination fee before we cancel your account." I just said to myself "what!? Are you kidding?" I did not feel any care(from them) for their customer who is currently not satisfied with the service they are providing, I interpret his statement as "give us our money first and then we will talk about cancelling your subscription."

I was just hoping that the Smart Communications representative was just tired on that day and just didn't feel like being a customer-service-oriented person. I hope that he does not treat every customer requesting to cancel a service the same way he did to me.

What I was looking for in that scenario was just a concern and simply ask me '"Why are you cancelling your service with us? Is there something we could do to keep you?" at least try to meet halfway with the customer and save the business. I created this post not to badmouth their service or support but to let them know their area of opportunities when it comes to providing after-sales support.

Below are the screenshots of my speedtest via speedtest.net on different times of the day. It's up to you to decide if it's reasonable to keep paying Php999/mo for the service.



62 comments:

  1. I have the same experience with them, but sadly Smart is right. It is stated on the terms of the contract once you signed to avail their internet services that you are locked with them for two years whether you use their service to your satisfaction or not. I am now two years beyond my contract and I have sent my letter requesting of termination of service for my smartbro account.

    ReplyDelete
    Replies
    1. At least you are almost done with them, ako wala pa sa kalahati. tsk.tsk. I am hoping that there is something they could do for me. :D

      Delete
    2. ".....sadly Smart is right. It is stated on the terms of the contract once you signed to avail their internet services that you are locked with them for two years whether you use their service to your satisfaction or not."

      You forgot you have rights too. There is also a thing called implied agreement. When Smart bragged for unlimited surfing hours and speed "up to" 3Mbps (except that for the latter they have a qualifier) with quality service then they are implying that they promise to give you good connections with no interruptions/diconnections and a good after sales service. Otherwise, we have a friend called the NTC (I hope!) and DTI (??). Not sure about DTI though. You can report your complaint to them.

      I have the same problem with Smart when it was still called SmartWiFi. Every disconnection and duration were logged and reported to get a record. Then on billing time, we show our record and ask for deduction. At that time (year 2005~2007) they are deducting it. When we finally got tired of it we changed our ISP.

      Delete
  2. sad to say. 3 weeks plng ung subscription ko sa smartbro and meron pa akong 1 yr, 9 months and 1 week. i've been calling to them everyday to fix my connection, and they always told me to monitor my connection with in 24 hours. its bullshit! they keep telling that word everyday. nakakapraning grabe. nakakainis. FYI lng sa mga interesadong magsubscribe, wag nyo na pong subukan at magsisisi lng kyo.

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  3. almost all have the same problem, the thing is once they had installed your internet specially on canopy the tech will just plug the gadgets and open your browser and Tara you now have internet connection. but what I had found out is this. Check your internet speed at speedtest.net you will probably have the same speed as shown at the above, .25mbs not even close to 1mbs they promised 2mbs speed, so I ask the company about it, they said the speed of the internet is the depending on the area/site of your canopy to the base station so They didn't fix it coz they said it is because of the location since we live in mountains... (Baguio) but then I saw this forum regarding the MOTOROLA Canopy settings, the thing SMARTBRO Canopy is hiding is, on the settings of the CANOPY there's a place there in which the MAXIMUM speed of the net can be set.. and When I checked my max speed it is only set to 250kbps or .25mbs HMMM smells fishy??? then I set it to the max and follow the settings on the forum 1500kbps on the download speed and 500kpbs on the upload speed.. then restart... when i checked the speed on the speedtest.net my speed changes to 1.50mbs and .25 to 1.5mbs is a much different.. actually it is not HACKING your just setting your speed to what you are paying.. the problem is. You must have knowledge on computer to this. and you need to know your ip address since smartbro will not give it to you. and In anyway you can not disconnect your subscription as long as you didn't pay all what they wanted... hmmmm mababang internet service, not stable... since they are using radio station signal and you have to pay 24,000 plus for the 2 years of that... so ikaw na bahala kung gusto mo e try.. pero I know 90% of their client including me are not satisfied and paying the consequence of paying their low service.

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    Replies
    1. paano i set sa canopy ng smartbro? may problema din ako sa connection ko. pls pakituro

      Delete
  4. Send mail to smart and copy NTC. Better yet file your complaint at NTC.

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  5. very same situation before. ang kinaiinisan ko lang is yung nirecommend nila na pumunta ako sa smart wireless center to replace my wimax unit. so pumunta ako sa robinsons ermita and had a replacement request. it took 3months para makuha ko ang unit and now same situation nasira ulit (which is running lights) tapos sa sm megamall naman ako kasi sabi ko sa sarili ko baka mas mabilis doon kasi sa sm megamall branch ata ang main. hays wala pa din until now. 1 month and half na. wala pa din daw. sayang lang pamasahe ko kakapunta dun. tapos wala din pala. kapag tintawagan naman sila through landline. laging bust. hirap sila mareach out. grabe lang.

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  6. BAD smart services. Not smart to get it, not smart to try it, not smart to maintain it. SUN na tayo pupunta after SMART? Should i travel far to find a good provider, should I travel all over the GLOBE. Now, my smartbro services has been nonexistent for the weeks. I am using SUN . . .

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  7. Same experience here. We've lost connection last August 2012. Reported the case to Smart customer service. Suffered same not-so-smart way of trouble shooting again, and again and again ... for a week. Finally, decided to bring the unit to smart wireless center. Smart representative advised me to transfer my subscription from wimax to canopy. But retracted their offer when they knew my subscription was bundled with a laptop. They told me to pay the remaining balance of my subscription before I could transfer to canopy. I only used their service for 2 months and they'll let me pay the remaining 22 months? So opted for their other offer which is to replace the wimax modem. Unfortunately, they don't have available unit. Smart rep said there are coming units in September - and that was the first week of September. When asked when, they could not say. Still waiting until now....

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    Replies
    1. cont.... also, we asked for a rebate for the times that we were not able to use their service. We did not pay the bill. Sort of a strike for their bad service. Why should I pay when I have not received what I should pay for? I won't mind if they'll cut me. I'm still waiting for their call. "Poor service" is very much different to "no service". No service - no pay.

      Delete
    2. Just to update you guys... October na ngayon, wala pa ring replacement ng wimax modem ko. Wala daw silang stocks. By the way, I'm from Cebu and sa SM City Cebu ako nagrequest ng replacement. Hanggang ngayon wala daw stocks ng wimax modem sa Manila. They cannot give us a specific timeline as to when their stocks will arrive. Maghintay na lang daw kami. Kung hanggang kailan, ang sagot diyan ... EWAN! And tag this, they billed us for the whole month of September, kahit wala kaming service. Advertisement lang ang maganda sa Smart pero when it comes to after sales support, pobre, pangit, bagsak, kalabasa award.

      Delete
  8. It's the same problem here in San Jose del Monte Bulacan. I was forced to agree on installing canopy kasi daw hindi pa available ang WiMax nila. Totoo nga ang bilis kabit nila kasi wala pang 2 days nakabitan na kami (Aug. 24, 2012). Pero pag alis ng mga contractor magic nawala agad yung connection. Report ako ng report, twice bumalik mga contractor pero ganun parin ang result. Nagpunta na rin ako ng wireless center sabi nila maghintay daw ako sa wimax kasi yun daw ang malakas sa area namin. Gago pala sila di nila sinabi agad. So tomorrow (Sept. 17, 2012) magkakabit daw sila ng wimax. Tignan natin ang galing nila. PLDT na lang kayo if possible. Kahit medyo mahal sulit naman.

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  9. Just a week ago pumunta me sa smart center to inform them na ipapa cancel ko na ang connection kc nung umpisa sabi 1mbs daw un at kya nun khit apt na pc un ang sbi ng nag iinstall kc may balak ako nun ma mgpeso net business kya lng khit isa pa ang pc ko nsa .4mmbps lng naabot kya tiniis ko kc ok pa nman pag isa pa eh after 4months nka bli ako ng dalawa png pc ky nung tintry namin npakabagal na pra sa tatlo ang .4mbps kya ko cya ipapa cancwl kc hindi ntupad ung 1mbps na cinasbi nla pano un eh sabi kelang ko byaran ung remaing months na dko ngamit dhil un ang nsa contrata pno kung sko nabbayaran un?makukulong ba me nun?npaka unfair nman kc ng contracct na un.please i need.advice djo kyang byaran ang gnun Kalaking amount na 20k in an instant.

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  10. Parehong problema din ang nararanasan ko ngayon, apektado tuloy ang online job ko. Nung Friday (05 October 2012) pa ako nawalan ng connection at hanggang ngayon wala pa din remedyo. Naisip na din namin ipacut pero ang problema nga ay dahil magbabayad pa din ata ako ng buo dun sa kontrata. 3 months pa lang sa amin to, wala naman akong problema sa speed nya, ang kaso lang pagdating sa support gaya nito na kailangan ko ng tulong na maayos agad ang internet ko ay mabagal sila. Green packet ang wimax ko at palagay ko ay sira na to at palitin. Dinala ko sa smart store sa SM MOA at ang sabi sa akin ay kung ipipilit ko daw na papalitan aabutin daw ng 2months o higit pa bago dumating ang replacement. Sabi ay obserbahan ko muna, pero hindi na ako makatiis, dahil kailangan ko ng internet para sa mga part time job ko. Sinabi ko pa na doon ko kukunin sa online job ko ang pang-enroll ko ngayong 2nd sem pero wala pa din silang pakialam. Nakakbadtrip talaga, pati blog ko hindi ko na maupdate dahil sa kanila. Naisip ko magload muna pero magastos, lugi ako, kikita nga ako sa online mapupunta naman sa gastos ko sa prepaid na internet. Bad trip talaga ang smart.

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  11. @All Things Juliet. I couldn't agree more with you. I am also from cebu and its been a month already na di pa napapalitan yung modem ko na sira. Im planning to send a letter of discontinuation sa service ko. They say it would take a month for the approval.

    I am thinking of applying for a broadband from Sun. meron sila pocket wifi + free tablet 999 per month. Not sure lang if the speed will be favorable sa area ko.

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  12. yes.... bastos ang mga agent nila ...i cant believe that they are SMART service ..they talk like tindera sa kalye...

    wholeday walang net... magkakaroon ng 3 am in the morning till 6 am.. tas babagal uli ng whole day... i can only browse but cant upload .... sucksss.............

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  13. wew, im planning to avail one pa naman.

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  14. Same situation here. Suffering for almost a month na. Kuntento na sana ako sa serbisyo nila since February pero pagdating ng September nagkaletse letse na. Pag tatawag ka sa *1888 may sasagot na answering machine na "your antenna is inaccessible" tapos malilipat na sa customer rep ang tawag mo. Tapos sasabihin nang customer rep na maganda raw ang nakukuhang signal nang antenna mo. Mga bobo talaga eh, yung nakausap ko hindi nya ata alam na may nag aadvise na mismong answering machine sa status ng antenna tapos ipipilit pa na maganda ang signal. Kung hindi ba naman bobo, kaya nga tumatawag dahil may problema.

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  15. Series of calls na sa customer service nila. Halos twice a day. Tapos ayaw pa nila magpadala nang technician para ayusin ang antenna. Sasabihin sayo for approval pa daw ang request. Tsk tsk tsk.

    Eto ang latest call ko kani kanina lang. Ang pinaka magandang customer service na narinig ko sa isang buwan ko na pagtawag tawag. "Sir punta ka sa option nang browser mo, delete browsing history and cookies". WTF!!!!!!

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  16. Got the same problem with SMARTBRO!! sobrang panget na tlaga. Ang tagal tagal na naming wlang signal sa area namin tapos na-report ko na rin s Tech support nila. Same lang ippagawa nila pano itrouble shoot. ganun pa din wla pa rin. We waited until midnight para magkasignal hanggang tuluyan na syang nawalan ng signal sa area namin. Tapos tuloy pa rin ang bill nila. Ayoko na bayaran kasi Im not receiving the right service for the amount Im paying for monthly. Hanggang sa idisconnect na nila kasi di ko na binayaran un bill. Tapos ngayon pag singilan sa payment e ang bibilis nila tumawag kesyo ifforward daw nila sa law firm with regards sa unpaid bills ko. Nakakainis lang kasi diba. Kung ayos ang serbisyo nila, di naman aabot sa di bayaran ng client nila un bills diba? Bahala sila ipa-abogado nla kung gusto nila. I think we, Customers have the rights for this issue.

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  17. Smartbroken tlga yan.pero may nka experience n po b sanyo pdalhan ng letter galing sa law firm nila.ako rin po nde ko na rin bnabyaran sila meron pako 1 yr contract sa kanila pero yaw ko na byaran sa sobra panet ng service nila.meron pa nman ako 3 account sa knila kc ginamit ko sa shop ko pero yaw ko na lipat nko sa iba.meron na po b sanyo napadalhan na ng letter? ano po ginawa nyo?

    ReplyDelete
  18. Smartbroken tlga yan.pero may nka experience n po b sanyo pdalhan ng letter galing sa law firm nila.ako rin po nde ko na rin bnabyaran sila meron pako 1 yr contract sa kanila pero yaw ko na byaran sa sobra panet ng service nila.meron pa nman ako 3 account sa knila kc ginamit ko sa shop ko pero yaw ko na lipat nko sa iba.meron na po b sanyo napadalhan na ng letter? ano po ginawa nyo?

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  19. Their sms text service is also misleading they are telling that to avoid disconnection pay this amount. When I did not pay because of bad service (1 week ala me net connection) they still send sms about disconnection but they are still sending sms bills!!!!!! Now I have 5K bills sent through my email GRRRR!!!! I switched to DSL after receiving their bad service.

    ReplyDelete
    Replies
    1. I received this misleading sms too. I was very mad, for a week I have no connection at all. CSR is always telling to monitor with 24hrs. Very very bad service. My work depends on internet connection.

      http://greenlily.hubpages.com/hub/SMART-BRO-WIRELESS-BROADBAND-IS-A-BIG-DISAPPOINTMENT



      Delete
  20. Smart Bro WIMAX Motorola cpei 23825

    Gud day!

    Wimax modem signal indicators: 4 permanent lights
    1 sa gitna blinking

    Light indicators sa baba ng modem: 2 no lights
    1 gitna permanent light

    Wala akong connection:
    Sadya kayang Pinutol ang connection ko?
    Sabi ni smart na sira daw ang unit ko, wala namang taong pumunta para magcheck, dinala ko sa smart center, hindi man din tiningnan. ang basehan lang nila is my story then diniklara na nila na sira ang unit ko, huhuhuhu.

    Need to be replaced daw pero since lagpas na ako sa 1 year warranty, hindi na daw covered for replacement, ipaggawa ko na lang daw sa service center kaso wala palang service center ang motorola para sa wimax. So therefore, kailangan ko daw bumili ng bagong unit.

    Help, help, help.

    Sira po ba talaga ang modem ko?
    Maganda naman ang lugar na pinaglalagyan ko, hindi naman sya magagalaw, nagagalaw, o wala namang gumagalaw kahit minsan, ano kaya ang nangyari, bakit kaya nasira?

    Meron po ba kayong alam kung saan ko sya maipaayos?
    Help, po.
    Salamat

    ReplyDelete
    Replies
    1. naku ganyan din sakin. minsan nakakaInternet ako kaso intermitent.
      then now i want to terminate my subscription kaso ayun ayaw nila.

      Delete
  21. SMART sucks, because they are SMART nga di ba.

    (1) year na ako sa kanila. Tapos itong Sabado ng hapon biglang nawalan ng signal.

    Up to know wala pa rin sabi ng CSR monitor ko raw every 24 hrs.

    Kainis hanggang ngayon wala pa rin.

    ReplyDelete
  22. Tumawag ako kanina sa service center ng Smart kanina. Sabi sa akin nung agent dalhin ko daw sa nearest Smart center yung modem to check if it is defective. After some diverting questions to get him off the usual line of conversation, I asked him this:

    Me: Supposing na brand new na itong modem, but wala pa ring magawa yung mga technician, ano ang next step?

    Him: We usually recommend the user to upgrade to SmartBro Canopy.

    This is a slip-of-the-tongue. It becomes obvious that Smart wants to trick me to upgrade to Canopy. Maybe they're gradually killing down the WiMax connections while urging their users to transfer to Canopy.

    To everyone: To check if your modem is defective, type 192.168.15.1 on any browser (i.e. Google Chrome) while the modem is connected to your computer. Password is 'nsn' (for Motorola modems). It will bring you to summary status. On the last item, you will see "WiMax Disconnect Reason: Host Initiated Sync Down." If you can see this, it means that there's no problem on your modem. It was the Smart Server which cut down your connection.

    ReplyDelete
  23. In addition, you may want to restore your modem's settings to default factory settings, because before you bought that modem, the settings was customized to confer with the Smart Settings. To do this, click the 'Local are connection' (computer icon) on the left side, click Personalize, then Restore Factory Settings. This will restart your modem. The password will revert back to the old 'motorola'. And hopefully your internet connection will be back.

    ReplyDelete
  24. F_ck smart, it's my 2nd day as a SMART WIMAX subscriber and after reading this i was like O_O... sna pala nagbasa muna ko sa mga forums bago ako nag subscribe... yah tama ung sabi ng iba dat they will trick u into upgrading into canopy when u experience low internet speed with ur current connection and that is really fishy, what if di ko sila bayaran, would they still go for me? hmmm. I hope someone could help.


    ReplyDelete
  25. hanggang letter lng sila at wala clang magagawa kung ayaw sila bayaran ng mga customer magsaswa lng sila kakapadala ng mga notice. 3 friends q may mga ganyan din. di naman nila binayaran di naman sla nakulong kc may habol tayo di nila sinusunod yung 1mbps na sinasabi nila.

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    Replies
    1. I was a good paying customer, my biggest mistake was to continue for another "contract". I had no connection for a week, I was very very mad because my work depends on it.

      I am receiving SMS from A.D.A Law Office to pay up else they will have legal action against me. This is giving me a feeling of uneasiness and anger. F_CK THEM!!!

      Delete
  26. True! That ADA LAW Office representative who called me a while ago simply does not know what phone etiquette is. She hanged up the phone and even shouted at me!

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  27. FINAL DEMAND FOR LITIGATION: MR./Ms. JUAN DELA CRUZ, In view of your adamant refusal to pay your overdue, delinquent and outsanding indebtedness amounting to P?K to our client SMARTBRO, your account is nOw ripe for litigation of small amOunts. Should you wish to save yourself the time, trouble and embarrasment incident to Court litigation we may suspend the cOntemplated legal actiOn against you on MARCH 16, 2013 in the event that full payment is made within 48hours under your SMARTBRO ACCT.?????????? For assistance please call at (02) ??????? and look Ms.Miriam, Account/Legal Officer.

    Anybody here receiving the same SMS? What did you do? Do they really pursue on this?

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    Replies
    1. yep. imgetting that too. and nakakainis, 4 months nang sira ang device namin.sila pa ang naniningil, hindi naman nila pinapalitan ang device

      Delete
    2. wat na nangyari sa inyo mga boss? na sue ba kayo? na litigate ba kayo? pls reps soon. same situation here pero di ako naka tanggap ng sms kase matagal nang wala ung dating sim ko.

      Delete
  28. same as mine. nag-subscribe ako this Feb.15,2013 ng SmartBro Wimax Indoor nila then kinabukasan installed na. Usapan namin smartbro wimax outdoor so kinausap ako ng cust service rep. nila na kunin ko pansamantala ang indoor then they will gonna replace it with the outdoor modem kapag dumating na. then the day na naInstall sya nagamit ko ng ilang oras. then umalis na ang technical ok naman. Pero kinabukasan intermitent signal na. always blinking. then hindi ko sya nagamit nagReport ako many times then may action naman. but still the problem was not solved. Now i dont want to pay for theyre inutile service and to keep my Name clean gumawa ako ng letter for formality for the immediate termination ayon ayaw nila iReceive so ang next step ko is to talk to my lawyer and have him face them legally.

    ReplyDelete
  29. Ako rin isa biktima ng smart bro wimax, dati akong may account ng smart canopy-so far maganda na man ang serbisyo na binigay ng canopy type kasi mabilis ang aking connection dahil malapit lang sa cell-site ang bahay ko. May mga agent ng wimax na nagpromote ng wimax, kumuha ako dahil maganda ang presentation nila,wireless at puede dalhin kahit saan basta may power connection lang, dubli daw ang bilis compared sa canopy type at my wifi pa, dahil nag expire na ang aking canopy type kaya pinalitan ki ng wimax. problema subrang bagal, matagal mag-loading. ito yung serbisyo ng smart- customer care daw....ang nang yari parang nakabili tayo ng buguk na itlog.

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  30. Wow, hindi lang pala ako ang may ganitong problema sa Smart bro 999 and plan ko. Naka 10 call na ako with in this pask week. Same lang ang reply ng mga CS nila. Ni hindi nga ako maka pag buffer ng youtube. Mag aantay ka pa ng madaling araw to receive a good conection. Ano yan gusto nila puyat tayo palagi. Sana kung di nila kaya ng maraming subscriber tigil na sila sa pag accept ng new client. Ang ginagawa nila sa mga cuncomer nila ay malinis na pagnanakaw. Hay sana may umaksyon dito hindi puro salita!!!! Remember the Senator who complain about the missing LOAD? hanggang publicity lng ata.

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  31. Hope na sana may action ang government natin. Kaya hindi tayo umaasenso, simpleng problema lang tulad nito hindi nila maaksyonan. I relly hate to think na our government officials are corrupt, pero what other explanation can we think of.

    ReplyDelete
  32. Dapat ipetition na hindi na pwede mg lock-in ng two years and mga broadband.. cguro 3 months nlng para ma observe mo kung ok connection and then just switch after 3 months pg hindi. hindi un gagamitin nila yan lock-in period/contract para nkatali k s knila - ok lng kung good service eh kung hindi mngungunsume k lng - bad for the health heheh.

    The thing is kaunti lng kse ang ISP.. sna magkaroon ng mas better company/ies with better service, after-sales.. better in all aspect. :)

    Sa dami ng complaint sa smart wala p bng aksyon... nananawagan sa mga pwedeng mgkatulong sa issue na to, Philippines... salamat in advance! :)

    ReplyDelete
  33. Lahat tayo mag-complain sa NTC! sabay sabay now na, heheh.. peace! seriously, aq mgp follow-up ng ni-file q early this year kse nkreceive aq ng billing text aside s continues billing statements.. last mid-year q p ni-close un acct, zero connection for weeks, and lagpas n ng two-year contract - open contract, buti nlng hindi nq ng-renew.

    Mgcclose k lng ng acct aabutin ng months, ish. ano bng klaseng system nila.

    ReplyDelete
    Replies
    1. tara, file tayo ng complaint!
      here is the link http://www.ntc.gov.ph/complaintpage2.php

      Delete
  34. Hay grabe gnyn din ako,,sobrang laki ng bbyran q,, dq mn lng ngmit

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  35. Pagkakabit ok ang signal,,wla png 24 hours hindi na makapag net,,grabe tlg ang smrt ,,pablik balik nlng ang techician,, pinapadisconect q ayw putulin kase may contract daw akong pinirmahan,,aba anung gusto nila bayran q kaht d nggamit,,? Tas evry mos nadting ang bill ,,at ngayon ang masklap , idedemanda rw kundi q bbyaran,, ano bang pwede kong gawin dito,,,??

    ReplyDelete
  36. ang smart nakapangutang sa akin. scan sa mga files nila... today due date ko sa smartbro 999 di ako makabayad kasi wala silang binayad. mga shit sila. sila ang dahilan kaya delay ako taz bukas overdue na? shit sila ilang scan files na nagawa ko sakanila. instead 15 each binigay ko 10 taz from april-present 5 pesos nalang. tapos nanghihingi pa ng discount... like instead 350 pwedi 250. taz ngaun ang utang nila is 500 + 250 = 750. nagtext sa akin kagabi pwedi discount. ano masasabi nyo kung sayo to nangyari klasing shit?

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  37. Upon reading all this complaints and my current experience with their service which is :Slow connection ~ Frequent DisconnectioooOOON ~ 1 Day no Net ~ pati RGC d man lang makatapos ng isang game kasi pag dating 20 Mins or so nawawala Internet Connection ko~
    To Clarify: SMART BRO-KEN is the fitting name for this type of service. Yung may mga alam sa BATAS dyan, Please! speak out for the rest of us!

    ALso!
    ang kapal naman ng mga apug ng mga yan!
    hampas mo printouts sa mukha nila!

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  39. MGA SIR,MAM. GANYAN DIN NANGYAYARI SAKIN NGAYON NAGPAKABIT AKO NG DECEMBER TPOS 1MONTH KO LANG GINAMIT SOBRANG BAGAL KASI AT HINDI KO NA RIN BINAYARAN NAG PAKABIT AKO NG GLOBE WIMAX NA MAS MABILIS SA MYBRO NG SMART.. NGAYON MAY TUMAWAG SAKIN NA ATTORNEY KAILANGAN KO DAW BAYARAN KAHIT DI KO DAW GINAMIT KC NASA KONTRATA DAW.. PAG D KO BINAYARAN KAKASUHAN DAW AKO.. MAKUKULONG BA AKO PAG HINDI KO BINAYARAN?

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  40. No. Ang failed sa pagbabayad ng bills is not a criminal offense but a civil offense. In short walang kulong at demanda kuno daw. Habulin ka man lawsuit well the truth is mas malaki pa ang fees ng lawyer kaysa sa paghabol sa bills mo kung kahit 50k pa yan wala silang gagawin kasi alam na mas may karapatan tayo kahit nagsign sa contract.

    "Advertised speed, may be affected by congestion and bla bla bla" Ganyan nakalagay sa contract nila so kahit mabagal sila pa rin ang may say pero never nakalagay hindi nila sagutin na walang signal kaya mas may SAY ang customer.

    Ang mangyayari lang naman sayo eh blacklisted name mo sa Smart yun lang. At if may kamaganak ka na same ng surname mo at magaapply unang tatanungin palage eh kaano ano mo si ganito at ganyan? Kpag ganun at same ang billing address hindi ka nila papayagan magapply kahit tita mo pa if same surname at same billing address.

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  41. same are... 3yrs +3mons na yun account ko sa knila , gusto ko nataggalin kasi pangit n yun services nila , pero ayaw ipatanggal ng SMARTBRO kasi daw renew ko daw yun contract , sabi ko may pinermahan ba ako , sabi nila wala pero approve daw ako sa phone , aba auto renew ba ? walang perma... ayun di ko binayaran , until last month and now katanggap ako ng text sa A.D.A Law Office , too settle yun remaining balance. pero unfair if makikipagsettle ako kasi bulok na nga services nila , bastos tech support nila (smart pampanga) at tapos na 2yrs ko pero sila nag-autorenew mag-isa... if makaluwas ako plan ko magcomplain sa NTC regarding this matter.....

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  42. haayy, ako din smartbro wimax user, yung greenpacket na may 2 antenna gamit ko. parang binagyo din koneksyon ko. one week na akong di nakakapagwork, homebased online tutor pa naman ako, malungkot ang pasko kasi walang kita. araw-araw akong tumatawag sa *1888 tapos same lang sinsabi, imomonitor daw within 24 hours pero walang namang nangyayari. (T_T)

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  43. Mga Sir and Mam, Kung halimbasa due date ng bill ko is on the 15th, eh sa 25th pa ako makakapagbayad, ididisconnect na ba nila un? i'm using 599 na smartbro pocket wifi. pero bill ko is 999. please help. thank you!

    PS: bulok talaga ang smart, kaso I prefer them over sa globe kase mas tanso ang signal ng globe sa san pedro. :(

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  44. HI there, I am no longer using SmartBro. I have switched to PLDT DSL, much better than a broadband connection. Regarding sa question mo, I don't know if Smartbro and PLDT's billing works the same, but sa PLDT as long as hindi pa ikalawang cut-off hindi pa ididisconnect internet mo. Sa Smartbro kung hindi ako nagkakamali, pwede pa yan 15th and due date then 25th pa bayad. Mukhang ok pa. : )

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  45. Well kung merong wired dsl sa inyo piliin niyo iyon. Smart wimax sucks big time. Gusto ko na rin paputol dahil bulok ang service pero ayaw nila.

    Now I have just subscribed sa globe tatoo lte home bundle at ngayon lang nagkaroon dito sa Bongabon, Nueva Ecija. I got 2mbs lte + unli phone bundle (free all globe and tm calls) + antenna all for 1099 per month. Di hamak namang mas ok ito kaysa sa Smart Wimax.

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  46. And oh do not use Sun wireless also- they have practically the same dirt service as smart. Afterall, they are the same company now.

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  47. bsta madami na kayong reported issues sa kanila wala naman cla choice kung di i cancel nayon. pro mautak nga cla di nila gagawin un. ung skin napa cancel ko kc wala akong terms na e nexplain skin at wala din akong pinirmahan kaya ayon pldt na ung nag aasikaso. ang sabi nga skn sa PLDT bwisit daw yang smart nila, nadagdagan pa tuloy cla ng work dahil sa mga reklamo nayon.

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  48. pano mo na pa cancelled?
    help me please.. online ako ng apply kaya wla din ako pinirmahan.

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  49. Nagfile na ako ng complaint, sana magawan ng NTC ng paraan para maiterminate na ang account ko.

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  50. mag complain na lang kaya sa BIR o DTI.baka magawan yan ng paraan. matulungan din lahat ng subscribers.

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